1.預約完成後請不要臨時取消，如果真的有任何狀況無法如期取車，取消/改期皆以我們的規定為主。
2.改期規定：由於車輛於全台調度關係，所以預約方案無法更改。
（一）改期需於取車日期72小時前告知，若預約時即為72小時內恕無法改期。
（二）天候因素與特殊狀況：如取車分店於您取車當下時間降雨，可臨時改期(期限為原預約日計算30日內)
3.取車必須攜帶 機車/重型機車駕照與身分證 正本
(未滿20需攜帶監護人同意書並且全面由監護人填寫完整)
4. 訂金收取：收取全額訂金後方可完成預約，請配合匯款至我們指定的帳戶。（訂金退還規則以我們訂定內容為主）
5 .外籍人士請攜帶居留證與護照，駕照或相等級別國際駕照 (國際駕照限旅遊簽證)，且另外需要一位台籍聯絡保證人。
6. 未帶證件與未滿20歲承租人未攜帶監護人同意書視同臨時取消，您預約的車輛依舊會為您保留，在您預約的時段內隨時可以來取車。
＃已完成訂金收取後，違反以上規定，將不退還訂金

7.取車與還車請於門市營業時間『10:00 – 22:00』之間，營業時間外無法還車及取車，超過下班時間，請於隔日早上取車或還車，將加收該級距夜跑方案費用。

8.租車期間延長續租辦法：
（一）若需延長租賃期間，請於還車時間前三個小時聯絡租車出發的門市，若是沒有其他客人預約並經門市主管同意，就可以為您辦理延長。
（二）若有其他預約就無法依照您的需求進行延長，請事先了解。
（三）未能依約還車，須支付該日該車取車費，補償門市緊急調動車輛之費用，延後時間不得超過當日門市營業時間。

關於訂金，我們叮嚀的幾件小事，很重要，一定要詳細閱讀！
如果您會因為任何狀況而可能取消，定金會依照以下日期/時間退還訂金：
1. 取車日期10天以上取消訂單，可退還全額訂金。
2. 取車日期前3-7天內取消，退還訂金50％。
3. 取車日期3天內取消，恕不退還訂金並且不可改期。
另外，取車當天因「天災、地變」而有取消的狀況，定金100％退還
但是，如果當天因「天候」因素要取消者，只能作為延期使用

輪胎城外國旅客租車流程
確認好您想要租用的日期、天數及時數，再參考輪胎城最新型錄，找到喜歡車款，發送訊息至想預約取車的分店Line或 email: service@motorrentaltown.com，提供取車日期、取車時間、租用時數，以及想租用的車款願望清單(建議3-5台)。

Please check your schedule for your trip, have a pick-up date, preferred hour plan(s), vehicle wish list (3-5 models recommended), and send this information to the shop where you would like to pick up the vehicle , eighter through our official Line or email: service@motorrentaltown.com

如果時段及車款有幫您配對成功，請您提供以下資訊確認:

If your preferred vehicle is available for the chosen date and time, please provide the information below so we can help you double-check if your licenses and registrations allow you to rent in Taiwan.

1.您的姓名Full Name:

2.您的聯繫電話 Phone number:

3.您的居住地址 Residence Address:

4.您的緊急聯絡人Emergency Contact:

5.您的國際駕照 發照國International Driving Permit Issuing Country:

6.請提供您的國際駕照, A 欄必須有蓋章、護照的內頁照片，如果已經入境台灣，請提供簽證頁照片

Please provide photos of your International Driving Permit (IDP). The IDP must have a stamp on the "A" section. If you have already entered Taiwan, please provide a photo of the page in your passport that shows the visa stamp.

7.您的PayPal帳號 PayPal Account：

8.取車前 1-10 天內需取全額押金:

The full deposit must be collected between 10 days prior to the pick-up date:

Above 550cc : 2400 USD

247cc-549cc : 1600 USD

Under 246cc : 1000 USD

還車後一個月內無任何罰單，將進行退款
Without a ticket within one month after return, the deposit will be returned.

付款訊息備註填租用人全名

Please include lessee’s FULL NAME in the message section when making a payment.

9.取車日期前10天起會收取全額租金(含5%手續費)

The rental fee must be paid in full in advance, which will be collected within 10 days before picking up, along with a 5% handling fee.

收款為美金匯率 30TWD 兌換 1USD

We only accept USD payments, with an exchange rate of 30 NTD/ 1 USD.

舉例 ex .8000NTD/30x1.05=255USD (無條件進位,Round up)

10.是否為大使或國家公家機構外派人員?若是則不可承租

Are you a diplomat, ambassador, or any diplomatic representative? If so, you are not allowed to rent any vehicles from us.

預約若完成，將會收到預約完成的確認訊息

You will receive a confirmation message from us. Please check if the information in the message is correct.

務必在取車前完成全額租金付款，並在取車當天或之前完成押金付款。

Please complete the rental fee payment before pickup, and complete the vehicle deposit on or before the pickup day.

取車當日流程:

Procedure on your date of pick-up:

1.文件務必備齊，門市夥伴將掃描您的證件後歸還。

Please bring the required documents (Passport, IDP, Domestic driver license, etc.). We will make photocopies of your documents and return them.

2.請確認已完成押金付款，門市夥伴將與公司確認款項收取。

Please make sure you have already paid the deposit for the vehicle. Our staff will confirm with the company as well.

3.請核對門市夥伴所準備的合約內容是否正確，並在螢光筆標住處簽全名。

Please double-check the information on the contract is correct and sign your FULL NAME in the highlighted blank spaces.

4.門市夥伴將提醒您務必避開國道，以免違規罰鍰: Google Maps導航如何避開國道(導航設定目的地後選汽車>右上角三個點進入選項選單>導航路徑選項>避開收費道路[不用避開高速公路，這個在台灣是指快速道路]。

Our staff will remind you not to go on tolled national highways to avoid fines. To avoid tolls on Google Maps, first find your destination and preview the navigation. Choose “Automobile” as the navigation route, then tap 3 dots in the upper right corner to access the option menu. Select “route option”, and turn on “ Avoid tolls”, theres no need need to select “Avoid highways”, since these are the expressways that big motorcycles can go onto.]

5.文件都簽屬完成且款項皆已付清後，門市夥伴將引導您至車輛，進行出車前車輛操作教學，並正式將車輛交付給您。

After all the document and payment procedures are done, our staff will guide you to the vehicle, give you a tutorial of the vehicle’s functions and operating tricks, and you are good to start your two-wheel journey in Taiwan!

外國旅客租車注意事項:

Motorcycle Rental in Taiwan Reminder:

• Motorcycles and scooters have displacement over 250cc are considered as cars, but without the right to go on tolled national highways. You should park the vehicle in a car parking spot instead of a small scooters/motorcycles’ spot.
• Do not enter and wait in the small scooters/motorcycles waiting area at the lights (the rectangle located at the front of the stopping line. Do not ride on the small scooters/motorcycles’ lane.
• We will collect the full amount of rental fee deposit from 10 days prior to one day before the day of pick up, you must pay the full amount to secure the reservation, we recommend you pay the deposit as early as possible. A deposit for the vehicle reserved will be collected on the day of pick up, the amount for this deposit is listed on our website.
• If there is any change to your schedule, please inform us as soon as possible, for us to do our best to rearrange everything for you.
• If cancelling the trip is inevitable, according to our policy, cancelling within 3 days prior to the trip will receive 0% of your rent deposit, but we can help you rearrange it. If cancelling between 3 to 9 days prior, you will receive 50% of the rent deposit. If cancelling 10 days or more prior, you will receive 100% of your rent deposit.
• We have helmets for free borrowing, but we require customers to prepare a ski-mask or similar equipment to make sure there will be no hygiene issues. Our ski masks for sale are 200NTD each.
• When picking up the vehicle, please bring your passport, your visa for entering Taiwan or entry stamp page on your passport if visa is not required for your nationality, your International Driving Permit, and your driver license from your country.
• We will sign the contract when you are picking up the vehicle at our store. After the signing procedure, we will have a short demonstration for each vehicle before you start your trip, and for you to have time to take photos or videos of the vehicle before departure.
• Please take some time to be familiar with the traffic laws in Taiwan, to better avoid traffic fines and tickets, and unwanted events like injuries and accidents.

營業損失

說明：輪胎城重型機車將依照內政部重型機車租賃合約範本，執行營業損失求償作業。

第一條：依據內政部機車租賃合約範本第九條，承租方應進善良管理人注意義務保管及維護本機車，禁止出賣，設質，抵 押讓與擔保，典當機車等行為。

第二條：依據內政部機車租賃合約範本第十條，機車發生擦撞或毁損，除有不能向警察機關報案之情形外，承租方應立即 報案並通知輪胎城重型機車後送合格修理廠修理。如因可歸咎於承租方之事由所發生之拖車費，修理費及第十 一條後段規定，機車維修期間租金應由承租方負責。

第三條：如因歸責乙方之事由致本機車毁損達無法修復程度者，承租方應照當時市價賠償 ; 如毁損但可修復者，依照損傷情況計價，車殼外觀如大面積損傷換新，金屬零件及會影響安全性零件變形毀損換新，如刮傷、擦傷則以烤漆修復計算，依照零件待料時間、近三個月內出租狀況、及受影響訂單數量，依照比例計算，最長以30日為限。 （例外狀況以店內合約為主）

第四條：行車速度不得超過規定，速度超過該路段速限 40公里以上，加重處罰 6000元 以上 24000元 以下罰款，並吊扣牌 照六個月，輪胎城重型機車可向承租方求償最多45日營業損失。

第五條：車輛失竊，應依照市價賠償。承租方未賠償前，應償付自失竊日至賠償日期間租金。